I love that you can not only receive an email for every completed form, but also easily download a PDF of each one or download a spreadsheet summary of all responses to date. We use this for both external-facing forms like job applications, and internal forms like incident reports and expense reports. You can get it to do anything you want, with as many custom conditions as you want. Pros: I love how customizable JotForm is. Customer support is top notch and documentation extensive. There are literally hundreds of plugins that extend functionality, all included. What you pay for is the number of forms and the number of submissions. Perhaps the nicest thing about JotForm is all its options are available to every form you build, regardless of which level you buy (or even if the free tier is all you need). You can also use hidden fields to perform calculations or set up honey pots for security. Using URL parameters, you can pre-populate your form fields, too. All field types are available and it's easy to set the properties for each, such as required, character limits, hover text, example text, etc. JotForm is a very mature and feature-rich platform that contemplates nearly any form need, from conditionals, to calculations, to autoresponders. Fortunately, JotForm makes tweaking the form look using your own code very easy. While the the form builder does allow for extensive customization, I've found that I've had to add my own CSS to achieve the perfect look I was seeking. That said, you will probably have to know some CSS to get a form to look just the way you want it to if you are adding it to your website. You don't have to know any html, CSS, JavaScript, etc. With a little effort, truly anyone can build an attractive, functional form using JotForm. Pros: I became a JotForm user when Adobe sunsetted its FormsCentral product and I've never looked back. The data that this produces is read as the beginning number of the range and the ending number of the range strung together (ex: starting page=2, ending page=10, resulting data= 210), making it only of value by manual analysis. Users slide the ends to create a range within a set provided by the form creator. Take the "fancy range slider" for example. But for others you can end up with data that is nearly impossible to use dynamically. For widgets built simply for looks, like the graphic headers or page dividers, this is obviously not an issue. Because of this, it is hot or miss what type of data you will render from them or how to do so. Additionally, the majority of Jotform's "flashy" options are in the form of "widgets" that appear to be affiliate-created or sponsored for the most part, such as the Vimeo video player or Facebook Messenger button. Since these are not needed by all users, it is certainly not a dealbreaker. While there are many hints and reminders built into the steps to add these actions, I am fairly certain anyone that is not comfortable with setting up spreadsheet automations might feel overwhlemed or confused by the process. However, the process is facilitated through the strategic placement and coding of form calculation fields that need to be hidden from user view and generally clutter the worksapce for editing. Not acceptable for commercial deployment, imo.Ĭons: Data calculation and dependent actions are all possible in Jotform. They literally tell you that they can't tell you. Of course, if it's an underlying issue with their software (like the improperly functioning dropdown quantity selector), they say they'll send it to the developer team, and who knows when/if the problem will get addressed at that point. Of course, they only deal with part of what you've asked, so you then have to send another email, then wait another unknowable period of time for the next person to deal with half of the problem, then requiring another email, another wait. If you have a question or issue, you get to wait for an email response. Now I'm left with a situation where I have to have a different, less-capable form if I want to prefill contracts for customers using existing info. Of course, it doesn't tell you this until you go to actually prefill a form. Important fields like the product list can't be prefilled so all the customer has to do is review & sign. My biggest issue is with prefilling forms for customers. Cons: There are constant bugs, quirks, and downtime, with ZERO live support regardless of subscriptions level.
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